Boss Supplies believes that quality products deserve a quality, reliable delivery service. We endeavour to get goods out to you as quickly as possible.
We generally dispatch our goods within 1-3 business days from your order depending on location.
Delivery time frames are not guaranteed and are rough estimations given to us by our allocated couriers. Delivery is only available from Monday to Friday, 9:00 am – 5:00 pm and sometimes weekends if not Sydney metro based and requires long distance travel.
Your freight charge is calculated based on the overall weight, cubic dimension of the goods when packing your order and delivery location. Please call or email us for a more accurate quote.
No, sorry your order can not be shipped to a PO Box.
If products are damaged from transit, we apologise for this and will require you to email through to our Customer Service team with your order number, full name, address and photographs of the damage. Our Customer Service team will assess and assist with repairs/parts replacement, and if the damages are not easily fixable, a replacement will be considered.
Deliveries are strictly door–to–door services, the courier will deliver to your front door location or to an accessible ground–floor entrance. Couriers are not obligated to enter any premises or homes and will enter at their discretion.
Due to Australian Occupational Health and Safety regulations deliveries above or below ground floor are at the carrier’s discretion and are not guaranteed. This includes (but not limited to) steps that are immediately outside the premises, which are required to climb in order to gain access to the property.
If for any reason, we cannot immediately supply you with a product you have ordered, we will let you know over phone or email and provide you with options to amend, exchange, or cancel & refund.
Yes, you can pick up from our warehouse at Warehouse 2, 4 Mitchell Street Enfield NSW 2136. Online orders can take 1-2 days to be processed, it’s best to call us prior to your arrival so we can have your item ready for you. With large orders, we need prior notice to prepare orders, especially if you are sending your own transport to pick up, as it takes time to pack everything onto pallets and wrap, normally 24 hours prior notice is required.
Our delivery times can vary based on your location. Please see below as a guide.
NSW Metro 1 – 5 Days
NSW Regional 3 – 7 Days
ACT 3 – 7 Days
Boss Supplies will happily assist you with delivery enquiries. If you have not received your product 3 days after the above estimates, contact us on info@bosssupplies.com.au, provide us with your reference number and order details and we will do all we can to try and assist you.