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Faulty, incomplete or wrong product sent

If you receive a product item that is faulty, incomplete or it is the wrong product as you ordered, then you need to contact us with a full description of the fault so you may receive an authorisation to return the item within 14 days of receiving it to be eligible for a replacement or refund.

Please note that minor variations in some product colours and/or design occur frequently so they may not be exactly the same as images and description provided.

Do not use any item that needs to be returned and keep item and packaging as new.

We will need to determine the cause of any damage and whether the item has been used in any way that it was not designed or intended for as there are no warranties against misuse.

Items that are found to be faulty will be replaced or if a replacement is not available then a refund for faulty goods will be applied.